General Terms and Conditions

Related: Domain Terms and Conditions

About this Agreement

Your use of services provided by NetSmart is subject to the Terms and Conditions of this Agreement. Please read this document carefully. By using the Service you confirm your acceptance of these Terms and Conditions and the terms of any customer contract entered into. We may change this Agreement at any time by sending you notification either in writing or by email or by publishing the updated Agreement to the "Terms and Conditions" page on the NetSmart web site; it is your responsibility to check this page for updates. If you continue to use our Service after such notification, then you are deemed to have agreed to the changes we have made.

Definition of Terms

Within this Agreement, the following words and expressions shall have meanings hereby assigned to them except where the context otherwise requires:

"NetSmart", "us", "we" and "our" means NetSmart Limited;

"Service" means the Internet services provided by NetSmart to customers subscribing to the same;

"You", "your", "yourself" and "client" means the party who enters into this agreement with NetSmart, specifically the individual or organisation name you provide to us for purposes of administering your account whether verbally or in writing;

"Reseller", means any Client who purchases Services for re-sale to others;

Scope of Service

NetSmart reserves the right to modify and withdraw the Service and alter policies and Service guidelines.

Providing you with Service

We strive to provide a reliable 24-hour-a-day Service although we do not guarantee that this will be continuous or fault free. If you experience a Service quality problem, we will do our best to resolve it to your satisfaction as soon as possible after notification of such problem by you. We agree to monitor servers, network routers and other critical components of our network and to attend to any faults with our hardware or software as a matter of urgency.

We are not responsible for fixing faults which occur:

Providing us with information

You agree to provide us with current and accurate information about yourself and your organisation. You agree to keep this information up to date by using the Control Panel ("Account login" link) on our web site.

You also agree to provide us with any information we might reasonably ask for to help us provide you with Service, including:

Our use of information provided by you

We agree to keep information provided by you private unless you consent to its disclosure or we are legally required to disclose it. We agree to use such information for no other purposes than to:

Your use of our Service

You agree to ensure our Service is not used for any activity which is illegal in New Zealand or the country you connect to the Internet from or which could open NetSmart up to potential litigation including, but not limited to, copyright or trademark infringement, publication of obscene or defamatory material or material which is blatantly harmful to others, infringes the rights of others, or is likely to be misleading, deceptive or otherwise breaches the Fair Trading Act 1986.

You agree to ensure our Service is not used in an attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for your use, logging into a server or account you are not expressly authorised to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organisation's security policy.

You agree to ensure our Service is not used in any way to attempt to interfere with or deny service to any user, host or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network.

You agree to ensure our Service is not used in any way which might have a detrimental effect on performance or pose a security risk including, but not limited to, testing code, installing web site content, code or data which presents an unacceptable security risk to us or degrades performance for other users.

You agree to ensure our Service is not used in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. A message is considered unsolicited if it is sent to a recipient who has not requested or invited the message. For the purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

You agree to ensure that everybody with knowledge of a Username allocated to your customer account complies with these Terms and Conditions and you agree to accept responsibility for all aspects of use of our Service by anybody using a Username allocated to your customer account.

Terms of payment

You agree to pay to NetSmart the Service fee as advertised at the time of ordering the Service. NetSmart may increase the Service fee at any time on or after expiration of the initial term by providing 10 (ten) days' prior written notice thereof to the client. The Service fee does not include any applicable sales or other tax imposed by any taxing authority with respect to the Service (excluding any tax on NetSmart's net income). All such taxes will be added to NetSmart's invoices as separate charges to be paid by the client.

You agree to pay the amount owed in full by the due date for all Services billed to your account. If you fail to pay by the due date, then you will have 5 (five) working days from notification by us of the account becoming overdue to make payment, after which your account will be suspended until payment has been received. Notification of an account becoming overdue will be made by email; you are responsible for ensuring that we know your current email address (see 'Providing us with information' above) and for checking your email account regularly.

Upon suspension of a Service you will become liable for a further setup fee of $25.00 or the current advertised setup fee for that type of account, whichever is the higher, to re-activate the Service. If we are forced to pass your account to our debt collection agency you will be liable for these collection costs.

Cancellation of Service

You may cancel the Service at any time on written notification to us. Where you have agreed to take the Service for a minimum period, charges for the Service will continue until the end of that period.


You agree to indemnify us and our employees, servants and agents from and against any lawsuits, demands, liabilities or costs resulting or arising from or connected with your use of our Service or by any person with knowledge of a Username allocated to your customer account.

Limit of liability

You agree that NetSmart will not be liable for any indirect or consequential damages including but not limited to loss of profits or data or for any claim made on you by any other party even though NetSmart may have been notified of such damage or claims.

Neither party to this Agreement shall be responsible for failure to fulfil its commitments in this Agreement if such failure is due to any circumstances outside its control. Such circumstances comprise, but are not confined to, acts of God, war, riots, sabotage and terrorism.

Right to refuse Service

NetSmart may at any time and without notice remove web site content, if necessary, or suspend, cancel or refuse to continue providing you with our Service without liability if you or a person with knowledge of a Username allocated to your account fail to comply with any obligation in accordance with our Terms and Conditions of Use. This right will not be unreasonably exercised. Termination under this Clause shall not release the Client from liability for any monies due and payable.

Right of inspection

NetSmart may at any time and without notice check the manner in which you use its Service, for the purposes of ensuring that you are not breaching these Terms and Conditions, or for accessing any charges which may be payable by you.


Resellers and their customers are bound by the same Terms and Conditions, Policies, Guidelines and Disclaimers. By reselling and purchasing our Services you agree that NetSmart will not be held liable for any promises or failure of same that you extend to your customers including, but not limited to, quality of service, financial obligations, financial losses or any other claim NOT provided to Reseller in writing by NetSmart. It is the legal duty and obligation of the Reseller to provide these Terms and Conditions to its customers.


NetSmart agrees to maintain regular backups for disaster recovery of NetSmart's Services. You agree to maintain your own backups of your web site content, email or any other data held on our servers or network - these backups should be held on your own computer systems and NOT on NetSmart's servers or network unless a written contract governing such an arrangement is entered into by both parties. If loss of data occurs due to an error of NetSmart's Service we will attempt to recover the data at no charge to you. If the data loss occurs due to an action of yours, on your request we will attempt to recover the data from the most recent backup for a fee.

Applicable Law

This Agreement shall be deemed to be an Agreement made in New Zealand and shall be subject to, governed by and interpreted in accordance with the laws of New Zealand.


NetSmart shall not be liable for any damages suffered by any user of these Services, nor be liable for any claims or damages whatsoever or howsoever caused, including without limitations to property damage, loss of profits, interruption of business, loss of data, intellectual property infringement, personal injury, or for any special, consequential or incidental damages, whether arising out of the client's inability to use the Service, breaching of warranty, contract, liability or otherwise.

You shall be deemed to have read this Agreement and agree to be bound by this Agreement. This Agreement shall supersede all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this Agreement.